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Management Skills & Leadership Development Course

领导力和管理技能培训

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如需线下中文课程培训 开班>15位学员  8学时精讲课程后 保证获得培训合格证书

原版书籍 

Course Introduction - Management Skills & Leadership Development

Lesson 1 – How to be a Great Manager through Strong Leadership

Introduction: Those who succeed in Management are Great Leaders

Five key points to Strong Leadership (thus a Great Manager)

Great Leaders are never 100% satisfied and know how to find the balance

101 Tips, Tricks & Secrets to Success in Leadership and Management

Employee Interaction – Tips 1 through 27

Professional Advice – Tips 28 through 53

Personal Advice – Tips 54 through 81

Words of Wisdom - Tips 82 through 101

A short story ab0ut Leadership

Leadership Management Presentation

Lesson 2 – How to Manage and Organize your Department to Meet the Goals

Introduction: Managers need to plan and guide the work for their employees

Great Manager Tool - The 7-S Model and how it can help improve your organization

Manage your Department to its Optimum in 10 steps

1 – Determine your part in the company's goals and objectives

2 – Absolutely know what's expected of you as manager

3 – Fully know the company's products, services and the systems

4 – Establish goals and objectives for your department

5 – Strategize, plan and structure to meet the objective

6 – Get the right people you need to meet the objective

7 – Get the right materials to get the job done right

8 – Get your staff all of the training it needs

9 – Organize it all to put the plan into effect

10 – Monitor and control it all to keep it running smoothly

A short story ab0ut structuring a department

Business Management Presentation

Lesson 3: How to Manage your Employees & Build a Strong Team

Introduction: Get the most out of your employees including working as a team

Shape the inpidual and build the team in 5 steps

1 - Create and Develop a strong team - expectations

2 - Motivate Professionally and with respect

3 - Recognize and Praise great work

4 - eva1uate and Appraise employee performance

5 - Compensate and Reward a job well done

Managing Different Personalities

A short story ab0ut building a strong team

Team Building Presentation

Lesson 4 – How to Hire & Retain the Right People

Introduction: The goal is to hire and keep the best people

First off, do you really need to hire someone?

Creating the right job descr-ption to find the right person

How to find the right person

What to look for in an interviewee

Job interview questions to ask

Questions you should not ask

Checking their references

How much should you pay?

Making the final offer

Employee on-boarding and orientation process

Employee Retention

A short story ab0ut hiring and keeping employees

Hiring Presentation

Lesson 5 – How to Deal with Conflict, Problems, Difficult Employees & Firing

Introduction: The toughest part of the job…

Dealing with Conflict

Dealing with Violence, Bullying and Anger in the Workplace

Dealing with Difficult Employees

Dealing with Poor Job Performance-Required Expectations

Dealing with Attendance issues

Dealing with Firing or Laying off an Employee

A short story ab0ut conflict in the workplace

Management Skills Presentation

Lesson 6 – How to Delegate, Manage your Time, Solve Problems & Make the Right Decisions

Introduction: Know how to get it all done with the least amount of stress

How to Delegate Confidently

How to Multitask and Prioritize

Keeping Stress under control

Time Management

Problem Solving and Decision Making

A short story ab0ut delegating

Management Concepts Presentation

Lesson 7 – How to Get your Point Across through the Art of Business Communications

Introduction: Getting your point across clearly and concisely

Business Writing

Communicating Verbally

Holding a Meeting

Participating in a Meeting

Preparing & Delivering a Presentation

Communicating Change to your Employees

A short story ab0ut giving a presentation

Management Training Presentation

Lesson 8 – Business Basics Part I – Business Types, Ethics& Law, Economics, Finance & Accounting

Introduction: How the money and the business flows…

Business Types

Business Ethics & Law

Basic Economics overview

Corporate Finance Overview

Financial Accounting and Managerial Accounting

Financial Statements: The Balance Sheet

Financial Statements: The Income Statement

Financial Analysis Tools - Ratios

What is the Cash Flow Statement?

Accounting and the Accountant

Accounting for Inventory

Setting up a budget for your department

Business Basics Part I Presentation

Lesson 9 - Business Basics Part II – Operations Management, Customer Service, IS & HR

Introduction: The engines of the organization

The day-to-day running of a company

Basic Decision Making Tools

Quality Management

Supply Chain Management (SCM)

Inventory Management

Disaster Planning and Recovery

Customer Service – Customer Care and Technical Support

IS and IT – Information Systems and Information Technology

HR – Human Resources

Business Basics Part II Presentation

Lesson 10 – Business Basics Part III – Marketing & Sales

Introduction: Create it, Get the word out, and Sell it

What is a Market and the Marketing Department?

What are the Five Marketing Philosophies?

Market Research

Analyzing you Customers and Competitive Market Strategies

Market Segments and Targeting your Market

The Marketing Mix or “The 4 P’s of Marketing”

Product

Price

Place (Distribution)

Promotion

People, Process, and Physical Evidence (Packaging)

Positioning the Product

Market Opportunities

The 5 C’s and Strategic Marketing Basics

Creating a Marketing Plan

Marketing vs. Sales

Sales Types, Process, Tactics and Growth

The Sales Force – Size, Organizing, Training and Motivating

Customer Relationship Management or CRM

Business Basics Part III Presentation